Coffee Shop Customer Service Manager - 40 hrs a week - The Range - Cannock

Location Cannock
Salary Up to £23,000 per annum
Type Full Time
Job Reference compass/TP/52402593/AMD

Coffee Shop Customer Service Manager 

As the Food Services Manager you will be responsible for managing all aspects of the catering provision for this busy contract. You will also be responsible for ensuring that Compass provides the highest possible standard of catering service to our clients.  From ordering ingredients to ensuring all meals are produced, presented and delivered to a high standard of quality.  You will also be responsible for client’s service requirements, the training, development and management of staff, improving sales and meeting targets.


As a Coffee Shop Customer Service Manager, your main responsibilities will be:

  • To complete the opening and closing checklists and to ensure that everything on them has been done
  • To ensure that the front of house areas are clean, tidy and attractive during opening times
  • To produce weekly rotas 
  • To place orders for stock to maintain the correct stock levels
  • To ensure that all deliveries are checked and put away promptly and correctly
  • To ensure waste is kept to a minimum during beverage production
  • To delegate where necessary and ensure the team are pro-active at all times
  • To cash up at the end of a late shift and complete beverage stock takes when required
  • The completion of weekly bookwork and any other duties that are deemed necessary
  • Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise

Ideal Candidate

As an experienced Food Service Manager, you will be highly enthusiastic about delivering the best Food and hospitality experience and inspire others to act similarly. Join the team and continue the success of Compass Group!

Package Details

Coffee Shop Customer Service Manager 

  • Up to £23,000 per annum, 40 hours per week
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution

Are you a perfectionist who thrives on ensuring the highest level of service to your clients and customers? Do you enjoy using your skills to create a thriving and successful working environment?  If this is you, we have the ideal role for you! We currently have a fantastic opportunity for an experienced Food Service Manager to work on one of our prestigious contracts.

At Compass we believe a successful career starts with passion, creativity and positivity. As one big family, our people are proud of what we do, we offer career opportunities and working across many sectors.

About Us

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.